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Client Protection

Smart Microfinance in Cambodia


Description
Ranging from client complaints resolution to product design and more, this training course consists of a collection of short videos that provide a range of examples to highlight a few best practices in client protection at Microfinance Institutions in Cambodia.

Videos created by The Smart Campaign
Published June 2017
http://www.smartcampaign.org/

The Smart Campaign is a global campaign committed to embedding client protection practices into the institutional culture and operations of the microfinance industry. It seeks to unite microfinance leaders around a common goal: to keep clients as the driving force of the industry.
Content
  • Cambodian Credit Bureau (CCB)
  • Introducing the Credit Bureau of Cambodia ⏰ 14:23
  • Cambodian Credit Bureau and Kredit ⏰ 3:20
  • Cambodia Microfinance Association (CMA)
  • Introducing the CMA ⏰ 2:58
  • Amret Microfinance Institution
  • Introduction to Amret ⏰ 4:44
  • Challenges facing Amret Microfinance in Cambodia ⏰ 1:35
  • Product Design at Amret ⏰ 3:26
  • Amret's Code of Conduct ⏰ 4:31
  • Collateral at Amret ⏰ 2:32
  • Product Diversification at Amret ⏰ 4:20
  • Complaint Resolution at Amret ⏰ 5:02
  • Hattha Kaksekar Limited (HKL)
  • Introduction to HKL ⏰ 7:57
  • Smart Certification of HKL ⏰ 6:23
  • Transparency at HKL ⏰ 2:25
  • Prevention of Over-Indebtedness at HKL ⏰ 6:36
  • Privacy at HKL ⏰ 1:35
  • KREDIT Microfinance Institution
  • Introducing Kredit Microfinance ⏰ 4:52
  • Challenges facing Kredit in the Cambodian Microfinance Industry ⏰ 1:48
  • Product Design at Kredit ⏰ 2:27
  • After the Financial Crisis - Kredit ⏰ 2:35
  • Product Diversification at Kredit ⏰ 1:33
  • Transparency at Kredit ⏰ 3:36
  • LOLC (Cambodia)
  • Introduction to LOLC ⏰ 5:41
  • Challenges Facing LOLC in the Cambodian Microfinance Industry ⏰ 11:38
  • LOLC Code of Ethics ⏰ 6:11
  • Data Confidentiality at LOLC ⏰ 4:01
  • PRASAC Microfinance Institution
  • PRASAC Client Protection Principles ⏰ 7:18
  • Sathapana Bank Plc
  • Introducing Sathapana ⏰ 2:37
  • Challenges Facing Sathapana ⏰ 3:49
  • Pricing at Sathapana ⏰ 4:42
  • Respecting Sathapana Clients ⏰ 3:52
  • Client Stories
  • Client Story - It Samean ⏰ 4:48
  • Client Story - Peter ⏰ 4:05
  • Client Story - Noeun Mom ⏰ 3:28
  • Client Story - Chan Tol ⏰ 4:46
  • Client Story - Tork Teuk ⏰ 6:58
Completion rules
  • All units must be completed